FAQs
Frequently Asked Questions
❓ Where do you ship from?
We work with trusted global suppliers to ensure quality and fast delivery. Shipping origin may vary, and you’ll always receive email updates with tracking details.
❓ How long does shipping take?
- USA / Canada: 7–20 business days
- UK / EU: 10–25 business days
- Rest of the world: 15–30 business days
Note: Tracking updates may take a few days after dispatch.
❓ How do I track my order?
Visit our Track Order page and enter your order number and email address.
❓ What’s your return policy?
We offer a 30-day return policy on most items. If you're not satisfied with your purchase, contact us at administration@alascend.com and we’ll help you start the return process.
❓ My item arrived damaged—what should I do?
Please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We’ll replace it or issue a full refund.
Still need help?
Contact our support team directly via the Contact Page or email us at administration@alascend.com. We typically respond within 24 hours.