FAQs

Where do you ship from?

We work with trusted global suppliers to ensure quality and fast delivery. Shipping origin may vary depending on the product, and you’ll always receive email updates with tracking details once your order is dispatched.

How long does shipping take?

USA / Canada: 7–20 business days
UK / EU: 10–25 business days
Rest of the world: 15–30 business days

Note: Tracking updates may take a few days after dispatch.

How do I track my order?

Visit our Track Order page and enter your order number and email address to see your shipping status.

What’s your return policy?

We offer a 30-day return policy on most items. If you're not satisfied with your purchase, contact us at administration@alascend.com and we’ll help you start the return process.

My item arrived damaged — what should I do?

Please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We’ll either replace it or issue a full refund depending on availability.

Still need help?

Contact our support team directly via the Contact Page or email us at administration@alascend.com.

We typically respond within 24 hours.

Alascend

Alascend is an independent online retailer and is not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Pokémon Company, Nintendo, or any of their subsidiaries or affiliates. All product names, logos, and brands are property of their respective owners.

While we strive to ensure all information and product details are accurate, some items may vary slightly in packaging or edition due to manufacturer updates or regional differences.

By purchasing from our store, you acknowledge that Alascend is an independent retailer offering officially licensed and imported Pokémon products for collectors and fans.